You are currently viewing Roswell, GA Water Damage Restoration FAQs

In the event of water damage, prompt action can save important items and lessen costs. Water damage restoration, aside from being time-sensitive, is also a complex process that requires the experience and expertise provided by professionals. When it comes to professional water damage restoration, there are some questions that most customers usually come up with. Read them below.

Frequently Asked Questions (FAQs) on Water Damage Restoration

On Structural Drying

The time necessary for drying is dependent on a variety of factors, including the location, duration, and source of water; the type of building materials used; the weather conditions; and the speed with which emergency services are launched. We can determine when the drying process is complete by monitoring and evaluating it continuously.

While the carpet may appear to be completely dry to the touch, the padding and subfloors may remain damp. While there are no hard and fast rules governing how long your property will take to dry, we may estimate that it will take between three and five days or longer, depending on the conditions.

Only thorough testing with our sophisticated equipment can assure that everything is completely dry. Touch on its own can be misleading.

Certainly not always. We’ll adjust the temperature to provide ideal drying conditions. Please refrain from adjusting the temperature or turning off the HVAC system; doing so may prolong the drying process.

While the wood flooring is drying, it must be evaluated. We use specialist drying equipment and dehumidifiers to create an environment that promotes rapid drying and restoration of wood floors to their natural shape. Due to the density of hardwood flooring and urethane coatings, drying periods may be lengthened. If you have filed a claim, your insurance adjuster will discuss with you to determine whether to refinish or replace the floors.

While the wood flooring is drying, it must be evaluated. We use specialist drying equipment and dehumidifiers to create an environment that promotes rapid drying and restoration of wood floors to their natural shape. Due to the density of hardwood flooring and urethane coatings, drying periods may be lengthened. If you have filed a claim, your insurance adjuster will discuss with you to determine whether to refinish or replace the floors.

If you file an insurance claim, your insurance representative may provide help. However, this is a choice you must make on your own. Numerous factors must be taken into account. Safety is paramount. While we make every attempt to keep our equipment childproof, we do require your supervision to ensure that it is not played with by children. Air movers and dehumidifiers will generate noise and make your home drafty for a few days. Because the equipment must remain operational, you may want to consider staying someplace else if the noise level is too loud for you.

Scents are rather unusual to be observed throughout the drying process. Additionally, increased heat and humidity levels might result in a rise in odors created by drying building materials or inactive spill and accident areas. Contrast these natural scents with those associated with mold. You’ll notice that unwanted odors progressively fade as the drying process advances and the humidity level falls. Furthermore, deodorizers are routinely employed to counteract these effects.

Usually not. If any things need to be removed, we will notify you in advance.

Our professionals will determine the moisture level, the extent of the damage, and whether portions of your ceiling need to be removed to allow for ventilation. On the other hand, wet insulation can be a hazard and should be removed.

It is not always prudent to open windows to assist with the drying process. Outside weather conditions change frequently, and the technician will determine when and if it is safe to use outside air.

It is strongly recommended that you minimize traffic. It is recommended that you wear shoes for your protection

On Carpets and Floor Coverings

Several reasons why your carpet may not be salvageable include the following:

  • Contamination (occurs when the backing separates from the carpet fiber)
  • Absence of adhesion (may be caused by prolonged exposure to water or age of the carpet)
  • Permanent stains
  • Carpet is used to cover wood floors (to salvage the wood flooring)
  • Contamination by sewage

Generally, carpet is not removed from stairwells for safety concerns. Exposed staples or tack strips are particularly harmful on steps. However, there are times when removing carpet from stairs is necessary to avoid damaging the hardwood steps or contaminating them with sewage. Removing tack strips is not suggested, since this may result in damage to the hardwood or subfloor. Extreme vigilance must be exercised when the tack strip is exposed or when the carpeted steps are damp. If the remaining carpet on the stairs is unsalvageable, it will be removed during the new carpet installation.

We match your pad by bringing a sample to our office. When a pad identical to this one becomes available, it will be used. If we are unable to obtain your original pad, we will replace it with one of equivalent quality, thickness, and density. A comparable pad may have a varied color scheme depending on its date of manufacture.

Rugs are transported to our warehouse and given careful attention. They must be gently dried to prevent color loss and damage. Your rugs will be quickly dried, cleaned, and returned.

On Equipment

Our water damage mitigation specialists will carefully set and monitor equipment to get the greatest results in the shortest amount of time possible. Please guarantee that no one turns the equipment off or moves it. Kindly notify our office immediately if the power goes out or if any equipment stops working.

On average, the cost of operating a piece of drying equipment is less than $1 per day. Actual costs will vary according to the current electricity rates at your local utility company.

On Sewage

Our water damage mitigation specialists will carefully set and monitor equipment to get the greatest results in the shortest amount of time possible. Please guarantee that no one turns the equipment off or moves it. Kindly notify our office immediately if the power goes out or if any equipment stops working.

On Payment

ServiceMaster will not bill you for services done in response to an insurance claim submission. All services will be invoiced directly to your insurance company, which is frequently reimbursed in full. If you do not wish to register a claim, please contact us for an estimate on our services.

No. You are accountable for restoring your residence. While it is vital to notify your insurance carrier of the damage to your home, it is ultimately your responsibility to ensure that it is restored effectively and swiftly.

Call Us for Water Damage Restoration Services in Roswell, GA

Need help with water damage? ServiceMaster Roswell is available 24 hours a day, 7 days a week at (770) 200-5111 for residential or commercial water damage restoration services in Roswell, Georgia, and the surrounding areas. You can also connect with us online to schedule an appointment.

Water Damage Detection

We employ cutting-edge technology and techniques to detect the presence of moisture in your home and then eliminate it using state-of-the-art equipment. Don’t know what to do next? We do. Contact us today..